Hexaware Applied sciences introduced a brand new partnership with Fixie.ai on Tuesday to reinforce voice-powered enterprise operations.
As a part of the collaboration, Hexaware will undertake Fixie’s Ultravox Realtime platform to ship faster, extra pure voice-based buyer experiences throughout industries.
Ultravox Realtime provides correct voice recognition and may deal with hundreds of simultaneous calls, making it a powerful match for high-demand environments.
Hexaware will use this platform to enhance buyer engagement by enabling quicker and extra responsive voice interactions, particularly throughout peak hours or in multilingual settings.
“Our partnership with Fixie will allow them to entry bigger enterprise necessities throughout industries whereas enhancing our means to simplify enterprise AI adoption for our shoppers,” Vinod Chandran, chief operations officer at Hexaware mentioned.
The corporate mentioned Ultravox Realtime is designed with builders in thoughts, emphasising accuracy, safety, and scalability. “It’s ideally fitted to the high-volume, built-in deployments that shoppers require,” Chandran mentioned.
This collaboration permits them to supply voice experiences and facilitates faster responses, significantly throughout peak occasions and multilingual contexts.
The partnership additionally consists of Hexaware’s help for Fixie’s open-source initiatives. Hexaware is donating GPU computing energy to assist practice future variations of the Ultravox platform, which goals to profit the broader AI neighborhood and enterprise customers alike.
“This collaboration is an ideal alignment of capabilities – our superior speech understanding supplied by Ultravox Realtime paired with Hexaware’s deep enterprise experience,” Zach Koch, chief government officer of Fixie.ai mentioned.
The corporate famous its dedication to open-source mannequin growth via GPU donation, demonstrating a shared imaginative and prescient for advancing open-source voice AI expertise whereas delivering quick worth to enterprise clients.
Joint tasks are already underway in sectors together with banking, insurance coverage, retail, journey, and healthcare, with extra deployments anticipated within the coming months.
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