Zomato CEO Deepinder Goyal has introduced the launch of Nugget, an AI-native, no-code buyer assist platform designed to assist companies scale their assist operations effectively.
Developed over three years as an inner device, Nugget now handles over 15 million assist interactions per 30 days for Zomato, Blinkit, and Hyperpure. The platform, which is now open to companies worldwide, boasts a 90% adoption price amongst firms which have examined it.
Introducing Nugget—an AI-native, no-code buyer assist platform.
Nugget helps companies scale assist effortlessly—extremely customizable, low-cost, no dev group wanted. No inflexible workflows, simply seamless automation.Resolves as much as 80% of queries autonomously
— Deepinder Goyal (@deepigoyal) February 17, 2025
Nugget provides autonomous question decision (as much as 80%), real-time studying and adaptation, and requires zero coding or a devoted improvement group. Its seamless automation eliminates inflexible workflows, making it a low-cost and extremely customizable different to conventional buyer assist options.
Nugget provides a complete suite of AI-powered instruments, together with:
- Conversational AI Brokers – Resolve as much as 80% of queries autonomously
- Voice AI Brokers – Low-cost, human-like interactions with multilingual assist
- AI-Powered Analytics – Establish points, monitor tendencies, and generate insights
- Agent Co-Pilot – Gives real-time personalised strategies, chat summarization, and contextual actions
- Picture Classification & Automated Audits – Enhances decision pace and high quality checks
With fluid integrations throughout platforms like WhatsApp, Zendesk, Salesforce, Slack, and Freshdesk, companies can optimise workflows, scale back decision occasions by 20%, and enhance compliance by 25%.
To encourage adoption, Zomato is providing Nugget totally free to companies at the moment locked into contracts with legacy suppliers.
Nugget is the primary product from Zomato Labs, the corporate’s in-house innovation incubator, with extra AI-driven options anticipated quickly.
The put up Zomato Unveils Nugget, AI Powered No-Code Buyer Help Platform appeared first on Analytics India Journal.
