Western Union has partnered with HCLTech to reinforce its monetary providers by an AI-driven platform working mannequin. The collaboration designates HCLTech as Western Union’s largest most well-liked associate, specializing in digital transformation, platform innovation, and operational effectivity.
As a part of the settlement, Western Union will use HCLTech’s AI-powered options, FENIX 2.0 and AI Drive, to transition to a platform-centric mannequin, enhancing agility and scalability. The partnership additionally goals to speed up Western Union’s platform and channel transformation by utilising HCLTech’s digital, cloud, and AI options to enhance buyer experiences and help data-driven decision-making.
Furthermore, HCLTech will contribute its experience in digital engineering to modernise Western Union’s expertise panorama, implement full-stack observability, and enhance operational effectivity by AI-assisted strategies.
A key initiative beneath the partnership is the institution of a sophisticated expertise centre in Hyderabad, which is able to strengthen Western Union’s world expertise capabilities and foster innovation.
Commenting on the partnership, Devin McGranahan, president and CEO of Western Union, said, “HCLTec’s experience will assist us fulfil our mission to make world-class monetary providers accessible to individuals all over the place.”
Moreover, Vijayakumar C, CEO and managing director of HCLTech, highlighted the corporate’s dedication to fintech transformation. “This strategic partnership emphasises our concentrate on empowering fintech firms by digital engineering-led transformation and creating distinctive worth for his or her stakeholders.”
In the meantime, HCLTech is accelerating its generative AI technique, aiming to combine AI providers into 100 purchasers by FY26. Throughout its Q3 FY25 earnings name, the corporate revealed that its AI Drive platform has already been adopted by over 20 purchasers, with plans for vital growth within the coming years
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