Enterprises are slowly transferring from AI proof of ideas (POCs) to merchandise. Honestly, nonetheless, most are nonetheless caught on the ideation stage, which is a regarding state of affairs. This hesitation largely stems from enterprises’ reluctance to enter their knowledge or deploy sources to construct generative AI options, as a substitute of specializing in core consumer deliverables.
That is the place generative AI platform suppliers like Salesforce, Snowflake, and others step in. Coming into the house alongside them is Avaamo, with its LLaMB platform, designed to deliver generative AI capabilities match for the enterprise.
The most important instance of the capabilities of Avaamo’s LLaMB is how it’s powering worker expertise automation at Wipro, considered one of India’s largest IT companies, serving to streamline inner operations and enhance coverage compliance throughout the corporate’s workforce of over 2 lakh staff.
Whereas talking with AIM, Sriram Chakravarthy, CTO and co-founder of Avaamo, stated that the deployment, which incorporates over 50 automated workflows, is a part of Avaamo’s bigger push into the enterprise AI house with specialised brokers designed for healthcare, customer support, and worker expertise.
Whereas many corporations model their India operations as international functionality facilities (GCCs), Avaamo’s Bengaluru workplace serves as a core growth centre, housing its foundational AI platform engineering workforce.
“We aren’t a GCC within the conventional sense. Bengaluru is the place our core builders sit, and it’s a central a part of what we do,” Chakravarthy stated.
On the coronary heart of Avaamo’s platform is an AI agent structure tailor-made to satisfy the particular compliance, safety, and workflow necessities of enormous enterprises. Other than Wipro, the corporate’s purchasers embrace international names like Volkswagen, Air India, Franklin Templeton, Pepsi, Intel, and healthcare giants similar to Mount Sinai and Johns Hopkins.
“Loads of the AI being constructed in the present day doesn’t work until it solves what we name the primary mile and final mile issues,” Chakravarthy defined. “The primary mile is knowing pure, human-like enter, like when a affected person says, ‘I need to reschedule my appointment.’ The final mile is ensuring the agent works precisely inside enterprise constraints—knowledge, compliance, workflow, all the pieces.”
Changing Inside Apps with Conversational AI
Wipro has deployed Avaamo’s AI brokers to automate a broad vary of employee-related duties, together with IT help, HR requests, procurement, and journey administration—a serious bottleneck for its consultant-heavy workforce.
The system, built-in into Microsoft Groups below the inner instrument vNow, permits staff to work together with an AI agent to e-book journey inside firm coverage constraints. Staff can enter particulars similar to origin, vacation spot, and journey class, and the agent validates the request in opposition to Wipro’s in depth journey guidelines.
“They’d over 100 individuals manning their journey desk simply to take care of these questions,” Chakravarthy stated. “Now, staff simply kind ‘I must fly from New York to San Francisco’ and the system checks if it complies with firm coverage. They’ll even add their itinerary to see if it’s in compliance.”
The agent considerably reduces worker wait time whereas enhancing coverage adherence. One other instance is late-night cab bookings—staff working late can request cabs by way of the identical conversational interface, akin to an Uber-like system totally built-in with Wipro’s logistics.
Wipro’s international chief info officer, Anup Purohit, had a imaginative and prescient to consolidate a number of cellular apps right into a single, seamless expertise. “Avaamo and Wipro have created novel methods to enhance worker expertise utilizing GenAI. We applied an AI playbook and have deployed over 40 use circumstances for two,00,000 staff unfold over 53 nations,” Purohit stated in a weblog submit.
In the meantime, Chakravarthy additional stated, “Staff now not must study completely different interfaces…It’s simply chat. You ask, it acts.”
Why Wipro Selected Avaamo Over Constructing In-Home
Provided that Wipro builds generative AI options for purchasers, its determination to make use of an exterior platform raises questions. In line with Chakravarthy, the reply lies in scale and specialisation.
“Avaamo is a platform firm. We’re not constructing level options; we’re fixing this at an architectural stage,” he stated. “Wipro realised that their inner groups are higher used for higher-value duties, not reinventing one thing that already works at scale.”
Avaamo’s platform combines proprietary fashions with open-source elements, layered in what Chakravarthy calls an “ensemble mannequin” pipeline. Whereas the corporate makes use of LLMs from suppliers like Microsoft and OpenAI, it ensures that knowledge and inference stay enterprise-grade.
“You possibly can’t reply a healthcare question by scraping public net knowledge,” he emphasised. “If somebody asks, ‘Who can do my knee surgical procedure at Mount Sinai?’, that reply has to come back from their knowledge, not Google.”
Avaamo customises its pipeline for every vertical—healthcare, worker expertise, or customer support—guaranteeing domain-specific accuracy and regulatory compliance.
Chakravarthy believes that AI brokers are the way forward for enterprise automation—not only for enhancing consumer expertise however for imposing inner insurance policies and decreasing operational prices. “When a CIO rolls this out, they need to ensure the agent gained’t hallucinate. That it really works precisely as their course of calls for, no surprises,” he stated.
Apparently, Wipro has had a longstanding relationship with Avaamo—not simply as a buyer but additionally as an early backer. Its enterprise capital arm, Wipro Ventures, was the primary institutional investor in Avaamo again in 2014.
As Avaamo celebrates its 10-year anniversary, the collaboration with Wipro brings the corporate full circle, highlighting the long-term worth of strategic partnerships in enterprise tech.
The co-founders of Avaamo, Ram Menon and Sriram Chakravarthy, deliver many years of enterprise software program expertise to the desk. Each had been a part of TIBCO’s management throughout its progress section, with Chakravarthy main engineering efforts throughout its acquisition by Vista Fairness Companions in 2014.
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