Microsoft is expanding the capabilities of its Copilot platform by introducing new autonomous agents that aim to enhance business processes across industries.
On October 21, the company announced that the ability to create autonomous agents within Copilot Studio will enter public preview next month. These agents are designed to work across various business functions, including sales, finance, and supply chain, to automate tasks and streamline operations.
“Copilot is the UI for AI, and with Copilot Studio, customers can easily create, manage, and connect agents to Copilot. Today we announced new autonomous agent capabilities across Copilot Studio and Dynamics 365 to help scale the impact of every individual, team, and business function,” said Microsoft chief Satya Nadella.
This development comes following Salesforce chief Marc Benioff’s criticism of Microsoft Copilot, comparing it to Clippy 2.0. “When you look at how Copilot has been delivered to customers, it’s disappointing. It just doesn’t work, and it doesn’t deliver any level of accuracy,” Benioff said in a post on X.
He further mentioned that major analyst firms say it’s spilling data everywhere, leaving customers to clean up the mess. To add insult to injury, customers are then told to build their own custom LLMs.
“I have yet to find anyone who’s had a transformational experience with Microsoft Copilot or the pursuit of training and retraining custom LLMs. Copilot is more like Clippy 2.0,” he said.
Microsoft has introduced ten new autonomous agents in Dynamics 365. These agents are built to help organisations drive business value by automating processes like lead generation, customer service, and supplier communication.
For instance, a new Sales Qualification Agent assists sellers by prioritising leads and personalising customer outreach, while a Supplier Communications Agent autonomously tracks supplier performance to minimise supply chain disruptions.
Already used by 60 percent of Fortune 500 companies, Microsoft 365 Copilot has demonstrated significant results, including projected savings of $50 million annually for Lumen Technologies and productivity gains for Honeywell equating to adding 187 full-time employees.
Microsoft highlighted examples of companies already utilising these capabilities. Pets at Home, the U.K.’s leading pet care business, is using an agent for profit protection, which could potentially lead to significant annual savings. McKinsey & Company has developed an agent to reduce client onboarding time, and Thomson Reuters is using a legal due diligence agent that speeds up workflows and increases new business pipeline efficiency.
As these agents become more integrated into enterprises, Microsoft assures customers of strong data governance and security measures. All agents built in Copilot Studio adhere to stringent protocols, including data loss prevention and robust authentication.
Microsoft is also leveraging these technologies internally, and is seeing notable gains in areas including sales, customer service, and marketing.
Meanwhile, at Dreamforce 2024, Salesforce launched its Agentforce Partner Network. This global ecosystem brings together top partners, including Amazon Web Services (AWS), Google Cloud, IBM, and Workday, to enhance the capabilities of its AI-driven Agentforce platform.
The new network will give businesses access to a wide array of third-party agent actions and pre-built agent templates, automating complex tasks across various systems.
Agentforce is a platform that enables companies to deploy AI agents to complete intricate tasks by integrating actions across Salesforce and various third-party systems. The newly launched partner network expands the platform’s scope by allowing these agents to interface seamlessly with external systems, enabling users to accomplish more in less time.
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