At present, mid-sized world functionality centres (GCCs) are rising because the start-up engines of India’s world supply ecosystem, as per Zinnov-NASSCOM Mid-Market International Functionality Centres (GCC) Report FY2025. The report additional highlights that over 480 mid-market GCCs are actually operational throughout India, using greater than 2,10,000 professionals.
In contrast to their bigger counterparts, mid-market GCCs are outlined by smaller and leaner groups and usually wouldn’t have expansive in-house R&D operations.
Nevertheless, essentially the most fascinating half is that 35% of those centres have been established in simply the final two years (FY23–25), and it appears like Hyderabad is catching up fairly shortly with Bengaluru.
The report states that proactive authorities help, inexpensive state-of-the-art infrastructure, and potential to scale have made Hyderabad a rising favorite amongst mid-market digital and engineering GCCs.
BlackBerry, Storable, Payoda, Black Field, ModMed, GHX, Insud Pharma, ClinChoice, RxBenefits, Berkadia and plenty of extra in Hyderabad.
Moreover, the report means that midmarket GCCs are constructing top-heavy and high-density tech groups specializing in specialisation and never simply scale. Mid-market GCCs are embedding AI/ML into the core of their product technique, treating it as a foundational layer fairly than a standalone initiative.
Supply: https://media.zinnov.com/wp-content/uploads/2025/04/zinnov-nasscom-mid-market-global-capability-centers-gccs-report-2025.pdf?report=zinnov-nasscom-mid-market-global-capability-centers-gccs-report-2025.pdf
Hyderabad because the Hotspot for Mid-Market GCCs
In an interview with AIM, Arindam Sen, senior know-how chief at EY, credited a lot of Hyderabad’s success to its strong infrastructure. “In the identical constructing, you might need 15 completely different GCCs working with 200–300 individuals every. That offers mid-tier GCCs the arrogance to think about Hyderabad extra significantly,” he stated.
Moreover, he added that mid-tier firms really feel extra welcome in Hyderabad than in cities historically dominated by massive gamers. Bengaluru is essentially seen because the hub for large-scale deployment, not a lot for mid-tier gamers.
Many firms, particularly mid-tier ones, have leased substantial quantities of ready-to-move-in actual property in Hyderabad. As per stories, Hyderabad’s workplace inventory is estimated to surpass 200 million sq. toes by 2030.
Alternatively, as Sen talked about, Bengaluru tends to comply with a extra conventional mannequin—first securing an area after which instructing the developer on the specified customisations. In distinction, a number of areas in Hyderabad are already prepared. “You would plug in your workforce tomorrow and begin operations,” Sen stated.
Hyderabad has taken a extra strategic strategy by constructing specialised hubs, like Genome Valley, for all times sciences. It is usually attracting a bigger inflow of ladies within the workforce, which can be making a extra inclusive and engaging work setting.
ABC Health as an Instance
ABC Health has been working in India for the previous 5 months, marking the start of its journey as a GCC. The 41-year-old firm is headquartered in Frisco, Dallas, with its origins in Arkansas. ABC Health is a outstanding model throughout North America and Europe.
Rahul Das, GM and India head of ABC Health, defined to AIM why Hyderabad was chosen as the placement for the GCC. “Hyderabad has a really dynamic expertise group.”
Addressing issues about metropolis site visitors, he added, “We’re a remote-first office for individuals, however we began with a hybrid office, the place individuals can come to the workplace due to the brand new GCC arrange. We wish to construct that tradition.”
ABC Health’s presence in India is geared toward supporting product growth for the North American markets whereas additionally increasing the client base into India and the broader Asia–Pacific area.
Despite the fact that ABC Health might not have been the earliest entrant into the Indian market nevertheless the timing is aligned with market traits, on condition that the wellness and health business is blooming now in India.
Constructing a Basis in India
ABC Health is at the moment engaged in a world collaboration, leveraging platforms like Trainerize, Glofox, and Ignite for product growth. “These are the merchandise that Indian workers have already began contributing to. We’re on the journey, however extra to return,” Das shared.
The corporate has established a stable presence in India with round 100 workers within the final 5 months. “I might say…we’re rising from round 20% to 30% contributions and [expect] extra to return sooner or later,” he additional famous.
Reflecting on his determination to hitch ABC Health, Das harassed the distinction between bigger tech firms and a rising GCCs like ABC Health. “Once you’re at Microsoft, Amazon, Google, then there’s undoubtedly a goal, however…you may be one among the many 2,00,000 individuals. The affect that you may create as a person, to grasp that affect and the platform that you just get by working with a GCC and ABC Health, which I [personally] noticed, was that my goal…might be realised,” he stated.
To reinforce its workforce, the corporate is offering AI curricula the place the workforce is getting educated to make use of AI, particularly in business’s acceptance of AI from a health perspective.
Trying forward, the corporate’s yr one plan is to get 200-250 individuals. Apart from, ABC Health will make use of deep AI applied sciences to drive personalisation for health.
What are They Providing?
The corporate positions itself far past the superficial view of providing AI-driven dietary apps. “We’re into the end-to-end expertise of health and wellness, per se, as a enterprise,” Das added.
From a buyer perspective, the corporate’s providing is complete, encompassing gymnasium operations, membership platforms, and AI-driven income fashions.
ABC Health prides itself on its innovation, significantly in funds and buyer onboarding. Its modern platform can course of funds actually quick, thereby highlighting the corporate’s flexibility to cater to each small companies and huge enterprises.
“We’re already current in over 100 nations. That’s one other method we differentiate ourselves with our capacity to broaden internationally,” Das talked about.
Main shoppers akin to Planet Health, Anytime Health, and Crunch Health use ABC Health’s merchandise.
India goes to be contributing in direction of worldwide growth by way of globalising the corporate’s merchandise. Nevertheless, India’s contribution will lengthen past product growth to incorporate help features as effectively.
Karthik Padmanabhan, managing associate at Zinnov, additionally advised AIM, “ABC Health constructing its presence in India by means of its GCC is a transparent sign of how mid-market companies are more and more betting on India not only for scale, however for next-gen digital and analytics capabilities.”
Invoice Davis, CEO of ABC Health, visited India final week and interacted with the T-Hub, an innovation hub and ecosystem enabler primarily based out of Hyderabad. As Das talked about, Davis was amazed by the collaboration and IoT-based concepts across the health and wellness business in India.
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