HCLTech Joins Salesforce as Agentforce Companion for Agentic AI

HCLTech has been chosen by Salesforce to hitch its Agentforce Companion Community, aiming to speed up AI-driven innovation in enterprise functions.

As an Agentforce accomplice, HCLTech will apply its experience in Salesforce digital modernisation to assist companies, significantly within the monetary companies sector, implement AI-powered brokers that improve consumer experiences. The partnership is anticipated to remodel the panorama of autonomous and AI-enabled digital brokers, enabling enterprises to improve their SaaS functions with superior multi-modal AI know-how and transition from fundamental chatbots to extra refined AI options able to managing complicated, multi-channel interactions.

One of many key tasks underneath this collaboration entails PenFed Credit score Union, the second-largest federal credit score union within the US HCLTech and Salesforce will work collectively to boost PenFed’s member engagement and operational effectivity via AI-driven options.

“PenFed is collaborating with HCLTech and Salesforce to deliver a next-generation, AI-powered agent expertise to our members and staff, enhancing service and help like by no means earlier than,” stated Atif Munir, CTO, PenFed Credit score Union.

Sadagopan S, Govt Vice President and International Head of SaaS & Business Functions at HCLTech, emphasised the importance of this partnership, stating, “At HCLTech, we empower purchasers with AI-driven brokers to boost operations, enhance customer support, and drive innovation. Being chosen as a Salesforce Agentforce accomplice displays our dedication to leveraging cutting-edge know-how and highlights our function in shaping the way forward for AI.”

This collaboration is about to speed up the adoption of AI-driven brokers throughout industries, offering companies with the instruments to modernise operations and enhance buyer engagement.

The publish HCLTech Joins Salesforce as Agentforce Companion for Agentic AI appeared first on AIM Media Home.

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