Consulting and providers firm Grant Thornton Bharat and SaaS large Zoho have introduced a strategic partnership to boost digital capabilities for Indian mid-market enterprises. This alliance brings collectively Grant Thornton Bharat’s trade experience with Zoho’s cloud-based options and permits companies to navigate their digital journeys extra effectively.
The partnership is designed to supply companies with skilled steerage on monetary administration, compliance, and strategic development. By utilizing Zoho’s customisable platform, firms can keep away from upfront capital expenditures and profit from tailor-made options that combine seamlessly with present know-how ecosystems. This synergy is predicted to ship quicker implementation, accelerated time-to-value, and better return on funding (ROI).
Suresh Venkatesan, accomplice at Grant Thornton Bharat, emphasised that digital transformation is not elective for companies searching for competitiveness. This collaboration goals to equip companies with the agility and effectivity wanted to drive sustained development in an evolving market.
Bishan Singh, who handles strategic partnerships and enterprise development at Zoho, highlighted the corporate’s concentrate on versatile and extendable options. “We have now a variety of enterprise apps and instruments that cater to various complexities,” he mentioned. Via this partnership, Zoho’s complete suite of purposes shall be tailor-made to satisfy the precise wants of companies throughout totally different sectors.
Initially, the partnership will concentrate on the automotive, banking, monetary providers and insurance coverage (BFSI), and training sectors. Companies in these sectors will profit from Zoho’s flagship choices, together with monetary administration instruments like Zoho Books and Zoho CRM, in addition to low-code platforms like Zoho Creator. Furthermore, Zoho’s platform capabilities and developer instruments will assist remedy specialised necessities equivalent to dealership administration methods, mortgage origination methods, and monetary administration options.
Shift to SaaS
A rising development is noticed in firms both actively partnering with SaaS firms or shifting their present enterprise to cater to the SaaS market. Actual property providers firm NoBroker has launched ConvoZen.AI, a conversational intelligence platform designed to boost buyer engagement throughout numerous sectors, marking its entry into the SaaS market with AI-driven automation. The platform analyses and transcribes buyer interactions throughout calls, conferences, chats, and social media, supporting a number of languages equivalent to English, Hindi, Tamil, Telugu, Kannada, and Marathi. Utilizing machine studying fashions, ConvoZen.AI affords options equivalent to speaker identification, sentiment evaluation, and entity recognition to enhance customer support and operational effectivity.
Equally, a couple of weeks in the past, Zomato introduced the launch of Nugget, an AI-native, no-code buyer assist platform designed to assist companies scale their assist operations effectively. Initially developed as an inner device over three years, Nugget now manages over 15 million assist interactions month-to-month for Zomato, Blinkit, and Hyperpure. Now open to companies worldwide, the platform has achieved a 90% adoption fee amongst firms which have examined it.
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