Saas giant Freshworks Inc. has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO), bringing over 20 years of leadership experience in enterprise SaaS.
Raghavan will spearhead the company’s product vision and strategy to enhance its AI-powered customer experience (CX) and employee experience (EX) solutions. He will report directly to Dennis Woodside, CEO and President of Freshworks.
“Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience,” said Woodside. “Srini’s track record driving enterprise growth and managing complex multi-product scaling efforts coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy.”
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Previously, Raghavan served as CPO at RingCentral, where he expanded the company’s portfolio with new cloud-based solutions for contact centers, marketing, and sales intelligence. During his tenure as senior vice president at Five9, he led the development of AI-driven digital engagement and workflow automation tools.
His earlier career includes leadership roles at Cisco, where he contributed to the Applications Software and Collaboration Business units.
“Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity,” Raghavan said. “By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together.”
Raghavan holds advanced degrees in computer science and engineering and an MBA from The University of Chicago Booth School of Business. His global leadership experience spans the U.S., Europe, and Asia.
Freshworks has been going all in on AI agents. It recently unveiled its new generation of AI agent Freddy AI. It’s an easy-to-deploy autonomous service agent for enhancing both customer and employee experiences
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