After we consider AI, we image effectivity, automation, and data-driven choices. However what about empathy? Can machines ever actually perceive human feelings, or are they simply programmed to imitate what we anticipate to listen to?
In as we speak’s digital world, AI is reshaping how companies work together with prospects. The problem is not nearly pace and accuracy; it’s about making these interactions really feel genuinely human. That’s the place the subsequent DECODE webinar, hosted by DBS Tech India in collaboration with AIM Media Home, is available in.
Within the fourth episode of the DECODE webinar sequence, the dialogue will discover the advanced relationship between AI and human connection. Are machines actually able to empathy, or are they simply optimising responses to seem like caring?
The webinar will happen on April 15, from 5-6 PM IST through Zoom.
Trade leaders Kiran Koduri, govt director and head of future-ready know-how at DBS Tech India, and Anish Agarwal, vp of AI and automation at Warner Bros. Discovery will lead this dialogue.
Koduri brings over 20 years of experience in banking and fintech. His management has pushed innovation in monetary companies, making AI an integral a part of buyer experiences.
Agarwal is on the forefront of AI technique and automation. With previous management roles at Dr Reddy’s Laboratories, NatWest Group, and Clifford Probability, he has a deep understanding of AI’s potential and pitfalls in driving enterprise affect.
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AI’s Position in Buyer Conversations
Have you ever ever obtained an apology from a chatbot that felt empty? This webinar will discover the whole lot from AI-driven buyer help to extremely personalised engagement methods.
A key focus will likely be on overseeing AI-driven empathy inside organisations. Ought to it fall underneath the area of know-how groups, buyer expertise heads, or HR? The dialogue will make clear how totally different stakeholders can contribute to creating AI extra human-centric.
Webinar for Professionals
This can be a must-attend session for these working on the crossroads of AI, buyer expertise, and enterprise technique. Whether or not you’re a buyer expertise (CX) chief, product supervisor, AI specialist, or know-how head, this dialogue will present insights into making AI interactions extra human-centric.
Whether or not in banking, media, healthcare, or any customer-facing trade, this webinar will assist professionals navigate the evolving panorama of AI-driven emotional intelligence.
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About DBS Tech India
DBS Tech India was established in 2016 because the financial institution’s first offshore know-how growth centre in Hyderabad. As an integral a part of DBS’ long-term technique and working as a growth centre of excellence and innovation, it strives to rework the way forward for banking via experimentation and development whereas staying dedicated to constructing a greater tomorrow for its prospects and the world.
Consistent with DBS Financial institution’s imaginative and prescient of being a unique sort of financial institution, DBS Tech India is greater than only a know-how hub. It all the time believes that know-how is enterprise and enterprise is know-how. With over 4,000 techies collaborating as one crew, it’s getting into a brand new future and fueling the subsequent wave of digital transformation as a world-class engineering organisation that delivers superior applied sciences and options.
The publish DECODE Returns: Can Machines Actually Perceive Us? appeared first on AIM.
