In keeping with group boards and developer discussions, a number of builders and customers who’re making an attempt to entry Cursor are met with a sudden block message, “Your request has been blocked as our system has detected suspicious exercise out of your account.”
The difficulty, which seems to have affected customers throughout each free and paid tiers, triggered widespread confusion throughout the developer group.
AIM was in a position to independently confirm the error on Thursday. When customers sought help, Cursor’s AI assist pointed to potential VPN utilization as a trigger and advised steps like creating a brand new account through Google or GitHub, and subscribing to Cursor Professional to strive once more later.
These recommendations proved unhelpful for many. Subsequent queries acquired an automatic escalation: “I’m connecting you with a teammate who may also help assessment this additional.”
Studies on Cursor’s boards point out the issue was widespread, impacting customers no matter their subscription stage or the mannequin in use. One developer famous, “Claude 3.7 works completely in a single window, however fails within the different. If I change to three.5 or automated, it really works positive. It is senseless.”
A annoyed developer commented on the discussion board, “Take away the message verify altogether quickly, in any other case my staff of 80 folks every with a professional subscription will go away your cursor for higher analogues”.
Others confirmed they weren’t utilizing VPNs in any respect, contradicting Cursor’s preliminary assumption.
Ultimately, a group developer from Cursor addressed the scenario, attributing the blocks to an overzealous anti-fraud system activated prior to now 24 to 48 hours.
“For a short time, this detection was overly delicate, inflicting some false positives,” they mentioned. “We now have now tuned this down, so it’s best to now not be seeing any points.”
This technique was most probably activated in response to hundreds of scholars making an attempt to subscribe to Cursor Professional free of charge.
Whereas the scenario seems to be stabilising, AIM was in a position to make it work, some customers within the discussion board nonetheless report the problem taking place. AIM additionally reached out to Cursor for a touch upon the scenario, however didn’t get a response but.
With builders cancelling Cursor subscriptions and switching to one thing else, an incident like this might make it worse for the corporate. It additionally highlights the trade-offs firms face when scaling platform safety to stop abuse.
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