Sierra Technologies, an AI startup co-founded by former Salesforce executive Bret Taylor and ex-Google leader Clay Bavor, has raised $175 million. This latest investment propels the company’s valuation to an impressive $4.5 billion, marking a substantial increase from its previous valuation earlier this year.
The funding round was led by Greenoaks Capital Partners, with additional participation from Thrive Capital and Iconiq Capital. This influx of capital brings Sierra’s total funding to $285 million since its inception.
Founded in 2023, Sierra is a conversational AI platform for businesses. It constitutes an AI “agent” for every company that can automate tasks, such as customer service and voice calls.
Bret Taylor, who also serves as the chairman of OpenAI, brings a wealth of experience from his time at Salesforce and his role in the development of Google Maps. His co-founder, Clay Bavor, contributes expertise from his tenure at Google, where he managed key products like Gmail and Google Drive.
The Sierra team considers trust, craftsmanship, and customer obsession their core values. The platform enables its customers to get answers, solve problems, and take action through a conversational experience. The company has attracted high-profile clients such as WeightWatchers and Sirius XM, who use Sierra’s technology to better their customer service operations.
These AI agents use language processing and human-level reasoning to mimic human connectivity, ensuring seamless customer service and satisfaction. The company uses a combination of large language models from various providers, including OpenAI, Anthropic, and Meta, to ensure accuracy and reliability in customer interactions.
On October 9, 2024, Sierra announced that its AI agent can now speak to customers on the phone, “managing the back and forth of a live conversation” and providing “service-specific context it needs to speak the language of your company.”
With this funding round, Sierra is following in the footsteps of OpenAI, which recently acquired billions of dollars in funding. As customer support rises effectively as one of the most successful early use cases for conversational AI, Sierra is a strong beginner.
However, it faces tough competition from big tech companies like Taylor’s former organisation, Salesforce, OpenAI itself, and startups like Intercom, Decagon, and Maven AGI.
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