Actual property companies firm NoBroker unveiled ConvoZen.AI, a conversational intelligence platform that goals to rework buyer engagement for companies in varied sectors. The transfer fortifies NoBroker’s entry into the Software program-as-a-Service (SaaS) market with its AI-driven automation workflow.
ConvoZen.AI is engineered to analyse and transcribe buyer engagements throughout a number of channels, together with calls, conferences, chats, and social media.
The platform helps a number of languages, together with English, Hindi, Tamil, Telugu, Kannada, and Marathi. By using ML fashions, ConvoZen.AI presents options resembling speaker identification, sentiment evaluation, and entity recognition, enabling companies to boost customer support and operational effectivity.
“In contrast to typical options constructed utilizing third-party fashions and optimised for Western accents, we constructed ConvoZen.AI to empower companies working at a Bharat scale to embrace Gen AI,” mentioned Akhil Gupta, co-founder and CPTO of NoBroker.
Google Cloud for ConvoZen.AI
The corporate has partnered with Google Cloud to make use of its Cloud AI infrastructure for the event and deployment of customized fashions optimised for large-scale operations. These fashions are skilled on in depth datasets derived from NoBroker’s buyer interactions, which embrace 45,000+ hours of contact centre conversations.
Since its launch, ConvoZen.AI has been adopted by quite a few firms throughout sectors resembling lending, insurance coverage, edtech, and e-commerce. The platform processes substantial volumes of buyer interactions every day, offering companies with insights that drive enhancements in buyer engagement and operational processes.
Naren Kachroo, head of GTM, Google Cloud India AI, emphasised the rising significance of AI-driven brokers throughout his keynote speech on the ConvoZen.AI Summit in Bengaluru. “2025 goes to be the yr of AI brokers. It will be the yr of agenting AI.”
He additional elaborated on the importance of NoBroker’s entry into this house. “The work that NoBroker is doing with ConvoZen.AI is so vital and related at present as a result of it ties to a enterprise goal in a enterprise workflow and accomplishes a job.”
Notably, ConvoZen.AI has considerably automated high quality audits, resulting in enhanced agent effectivity and more practical compliance monitoring. Fifteen firms, together with Cars24, LendingKart, LeapScholar, and Tata AIG, leverage ConvoZen.AI of their enterprise workflows.
NoBroker in SaaS Panorama
NoBroker’s entry into the SaaS market with ConvoZen.AI positions it amongst a rising variety of firms providing AI-driven buyer engagement options. The platform’s give attention to multilingual capabilities tailor-made to the Indian market, mixed with the credibility of its established actual property platform, supplies a definite aggressive benefit.
“It’s great to see ConvoZen.AI utilising the facility of our Generative AI fashions towards creating new-generation ‘Agentic’ capabilities, each internally and for his or her clients,” mentioned Manish Gupta, Director of Google Analysis India.
Manish Gupta, Director, Google Analysis India at ConvoZen.AI Summit. Supply: AIM
Curiously, Wipro Restricted has additionally partnered with Google Cloud to launch the Google Gemini Expertise Zone.
This initiative supplies enterprises hands-on entry to Google’s AI applied sciences, together with Gemini fashions and Vertex AI. The Expertise Zone permits companies to experiment with generative AI purposes resembling pure language processing, picture era, buyer interplay instruments, and predictive analytics, facilitating the co-creation of tailor-made AI options to handle particular trade challenges.
NoBroker goals to ascertain ConvoZen.AI as a number one conversational intelligence platform for mid-to-large enterprises. By making conversational AI extra accessible and efficient, NoBroker’s strategic shift into the SaaS area with ConvoZen.AI displays its dedication to innovation and addressing the dynamic wants of the market.
The publish NoBroker Diversifies into SaaS with Multilingual ConvoZen.AI appeared first on Analytics India Journal.
