Etihad Airways has chosen Wipro Restricted to steer a significant know-how modernisation venture. The five-year contract goals to reinforce operational effectivity and buyer expertise.
Wipro’s monetary outcomes for the quarter ending December 31, 2024, referenced this deal, although the shopper’s identify was not disclosed on the time.
Wipro FullStride Cloud will deploy a tailor-made cloud-based answer to reinforce Etihad Airways’ scalability and real-time useful resource administration. As a part of the modernisation, GenAI modules can be built-in into Etihad’s IT framework, enabling the automation of knowledge centres, improved machine administration, and enhanced end-user help.
Wipro’s Innovation Lab within the UAE will play an important position in supporting Etihad’s know-how transformation. It should modernise Etihad’s IT infrastructure, making certain seamless migration from legacy techniques and optimising key areas like community, office, and repair administration.
“We sit up for working with Wipro to arrange for the AI period, with an emphasis on innovation, sustainability, and price optimisation. Collectively, we purpose to raise our clients’ experiences by way of superior automation, clever operations, and enhanced observability,” Frank Meyer, chief digital officer of Etihad Airways, stated.
Wipro has been working within the Center East for over twenty years, using 1000’s of pros and supporting native expertise.
Vinay Firake, CEO of APMEA, Wipro Restricted, stated, “We’re excited to embark on this journey with Etihad Airways and allow them to adapt to the dynamic wants of the aviation business.”Earlier, through the Q3 FY25 earnings name, Wiprochief Srini Pallia revealed that the corporate goals to actively discover the functions of agentic AI in numerous sectors, together with customer support and provide chain administration, within the coming quarters.
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