Salesforce CEO Marc Benioff announced at the annual ‘Dreamforce’ event in San Francisco that the world is entering an “Indian era,” highlighting India’s growing global influence.
“There is no question that we are going to move into an incredible moment in India. And you know it’s a very exciting opportunity,” he said.
Benioff expressed confidence in Salesforce’s expanding presence in India, where the company employs over 11,000 people. He emphasised the significance of the Indian operations in engineering and market engagement, mentioning clients such as Bajaj Group.
Praising Arundhati Bhattacharya, former SBI Chairperson and current head of Salesforce India, Benioff credited her leadership for driving this growth. While he did not disclose specific workforce expansion plans, he stressed India’s crucial role in Salesforce’s future strategy.
In addition, Salesforce introduced ‘Agentforce,’ an autonomous AI tool designed to streamline business processes, and its partner network with AWS, Google, IBM, and Workday. The company also recently collaborated with NpostposposVIDIA for launching advanced autonomous AI agents for enterprise.
Benioff described it as a major leap beyond traditional chatbots, predicting its potential to revolutionise sales, marketing, and commerce.
Addressing concerns about AI-driven job displacement, he noted, “There’s a way to transition the workforce to these new opportunities, and some companies have already done it.”
Expanding and showcasing its Indian audience and customers, Salesforce has also announced Rahul Dravid, the all-round Indian cricket superstar as the first-ever brand ambassador to help Indian businesses grow using Salesforce CRM platform. This is part of the Growing With India campaign, which is Salesforce’s easy to use and set up all in one CRM platform for taking businesses of India to the next level.
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