ServiceNow and Google Cloud have expanded their partnership to combine AI-driven enterprise expertise. The ServiceNow Platform will launch on Google Cloud Market, permitting companies to attach their workflow options with Google Cloud’s AI, information analytics, and productiveness instruments.
ServiceNow’s options will launch on Google Cloud Market in Q2 and Q3 2025, with further AI integrations anticipated later within the yr.
“Companies are looking for new methods to innovate with generative AI, optimise vital workflows, and enhance on a regular basis experiences for patrons,” mentioned Google Cloud CEO Thomas Kurian.
“Via our expanded strategic partnership with ServiceNow, clients will now have the info basis, improvement platforms, and main basis fashions to simply construct GenAI functions that leverage the context and information in ServiceNow–all on prime of Google Cloud’s AI-optimised infrastructure,” he added.
Moreover, CRM, IT Service Administration (ITSM), and Safety Incident Response (SIR) options might be accessible on Google Distributed Cloud (GDC) to satisfy regulatory necessities.
ServiceNow customers will acquire entry to BigQuery, enabling them to attach enterprise information, automate workflows, and enhance decision-making. Integration with Google Workspace will let customers entry ServiceNow information immediately in Sheets and Chat.
Talking with AIM earlier, ServiceNow India MD Sumeet Mathur defined why everybody desires to companion with ServiceNow as a substitute of competing with them. For context, most Indian IT corporations, the massive techs of the world, and even corporations like Databricks and Snowflake have partnered with the corporate in recent times.
ServiceNow has been actively working in AI for over a decade, making the transition to GenAI an incremental step somewhat than a leap. Three years in the past, ServiceNow acquired Factor AI, which laid the muse for its developments in LLMs. “Our GenAI choices are persona-focused,” Mathur defined, emphasising tailor-made options for workers, brokers, and builders.
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