ServiceNow has launched a collection of agentic AI improvements, led by the AI Agent Orchestrator, designed to autonomously handle complicated enterprise workflows. Appearing as a centralised management tower, the brand new platform streamlines the coordination of AI brokers throughout duties, methods, and departments, driving productiveness and automation at scale.
1000’s of pre-built AI brokers for IT, HR, and customer support at the moment are out there, together with the AI Agent Studio, a no-code platform that permits companies to construct and customise AI brokers tailor-made to particular workflows.
The AI Agent Orchestrator goes past easy job execution, enabling inter-agent communication and centralised coordination. It ensures AI brokers share data and handle job handoffs, making them indispensable for dealing with complicated workflows reminiscent of buyer onboarding or community safety incident administration.
Organisations reminiscent of EY and Rolls-Royce are already leveraging ServiceNow’s AI brokers to reinforce operational effectivity.
“AI brokers are crucial to empower groups with clever capabilities working in collaboration between people and AI,” stated Raj Sharma, EY World managing associate – progress and innovation. “This is the reason we’re working with ServiceNow and our ecosystem companions to harness the total potential of agentic AI throughout our AI platforms at enterprise scale.”
Rachel Cameron, head of transformational programmes at Rolls-Royce, stated, “By integrating ServiceNow AI Brokers, we’re decreasing guide effort and enabling quicker, data-driven decision-making. AI-powered automation helps us deflect service desk tickets, optimise workflows, and supply clever insights—permitting our groups to concentrate on high-value actions whereas making certain our operations stay environment friendly, safe, and future-ready.”
ServiceNow’s AI agent ecosystem is increasing quickly, with companions reminiscent of Accenture, Cognizant, and Deloitte constructing new AI brokers on the ServiceNow Retailer. In contrast to different AI brokers that depend on remoted cloud environments, ServiceNow AI Brokers leverage 20 years of enterprise workflow automation knowledge, enabling fast productiveness upon deployment.
Moreover, the brand new AI Agent Studio empowers companies to create customized AI brokers utilizing pure language prompts as a substitute of code. The platform integrates seamlessly with present automation instruments, giving organizations the pliability to develop AI brokers for specialised enterprise wants.
The brand new options provide AI Agent Orchestrator and AI Agent Studio at no extra price for Professional Plus and Enterprise Plus clients beginning in March. The corporate’s current acquisition of Cuein, an AI-native dialog knowledge evaluation platform, additional strengthens its AI roadmap, making certain companies can leverage the most recent AI developments seamlessly.
“ServiceNow serves because the AI agent management tower, bringing order to chaos,” stated Amit Zavery, president, chief product officer, and chief working officer at ServiceNow. “Agentic AI with out unification creates extra complexity inside an enterprise. The flexibility of ServiceNow AI Brokers to work collectively on duties that draw from a number of methods and departments really stands out. Our AI brokers collaborate like energetic members at work, appearing as true extensions of their human counterparts.”
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