HCLTech has introduced in a press release that it has been chosen by Simply Vitality, a number one US-based vitality provide firm, to reinforce the latter’s operations and buyer expertise.
The corporate will use its built-in Digital Course of Outsourcing options suite and GenAI platform AI Drive to reinforce operational effectivity throughout Simply Vitality’s IT, finance, analytics, buyer care, gross sales and renewals capabilities.
HCLTech may also deploy digitalCOLLEAGUE, its complete and role-specific single-UI platform and Toscona, its enterprise course of optimisation suite, to enhance workforce collaboration and enterprise course of administration.
“We’re assured that HCLTech’s confirmed experience and dedication to service excellence will assist us obtain our key enterprise aims regarding operational effectivity and repair enhancements,” Scott Fordham, chief working officer of Simply Vitality, stated.
“By combining our experience in GenAI and digital course of outsourcing, HCLTech will contribute considerably to Simply Vitality’s innovation technique and buyer satisfaction,” Ajay Bahl, chief progress officer, Americas, Manufacturing and Allied Industries, HCLTech.
HCLTech has been seeing traction in its AI choices, as highlighted by the corporate’s CEO, Vijayakumar C, in the course of the firm’s Q2 2025 earnings name. He shared that AI has been built-in into the vast majority of their current offers, highlighting the platform’s key position in service transformation.
“Now we have seen robust wins with most of our offers incorporating AI capabilities. Our platform AI Drive is gaining widespread adoption for service transformation amongst our shoppers,” Vijayakumar stated. He additional pressured how the corporate’s AI choices, comparable to HCLTech AI Drive, HCLTech AI Foundry, and AI Labs, are driving innovation throughout sectors.
The CEO had outlined the corporate’s three-pronged generative AI method. The primary dimension is AI Drive, which is driving service transformation and adoption amongst current shoppers. “Now we have virtually 25 shoppers who’ve began engaged on AI Drive as the first effectivity platform for all their IT and enterprise processes,” he shared.
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