Once we consider AI, we image effectivity, automation, and data-driven choices. However what about empathy? Can machines ever really perceive human feelings, or are they only programmed to imitate what we count on to listen to?
In at the moment’s digital world, AI is reshaping how companies work together with clients. The problem is now not nearly pace and accuracy; it’s about making these interactions really feel genuinely human. That’s the place the following DECODE webinar, hosted by DBS Tech India in collaboration with AIM Media Home, is available in.
Within the fourth episode of the DECODE AIM Innovator Session, the dialogue will discover the complicated relationship between AI and human connection. Are machines really able to empathy, or are they only optimising responses to look like caring?
Date: April 15
Time: 5-6 PM IST by way of Zoom
Business leaders Kiran Koduri, govt director and head of future-ready know-how at DBS Tech India, and Anish Agarwal, vice chairman of AI and automation at Warner Bros. Discovery will lead this dialogue.
Koduri brings over 20 years of experience in banking and fintech. His management has pushed innovation in monetary companies, making AI an integral a part of buyer experiences.
Agarwal is on the forefront of AI technique and automation. With previous management roles at Dr Reddy’s Laboratories, NatWest Group, and Clifford Likelihood, he has a deep understanding of AI’s potential and pitfalls in driving enterprise impression.
Date: April 15
Time: 5-6 PM IST by way of Zoom
Register Now
AI’s Position in Buyer Conversations
Have you ever ever obtained an apology from a chatbot that felt empty? This webinar will discover every little thing from AI-driven buyer help to extremely personalised engagement methods.
A key focus can be on overseeing AI-driven empathy inside organisations. Ought to it fall underneath the area of know-how groups, buyer expertise heads, or HR? The dialogue will make clear how totally different stakeholders can contribute to creating AI extra human-centric.
Who Ought to Attend
This session is crucial for professionals working on the intersection of AI, buyer expertise, and enterprise technique, together with:
- Advertising & buyer engagement professionals
- Buyer expertise (CX) leaders
- Product managers
- AI specialists & information scientists
- Expertise heads & CTOs
- Enterprise strategists & digital transformation leaders
- Buyer help & operations managers
Whether or not in banking, media, healthcare, or any customer-facing trade, this webinar will assist professionals navigate the evolving panorama of AI-driven emotional intelligence.
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About DBS Tech India
DBS Tech India was established in 2016 because the financial institution’s first offshore know-how improvement centre in Hyderabad. As an integral a part of DBS’ long-term technique and working as a improvement centre of excellence and innovation, it strives to rework the way forward for banking by way of experimentation and development whereas staying dedicated to constructing a greater tomorrow for its clients and the world.
In keeping with DBS Financial institution’s imaginative and prescient of being a special type of financial institution, DBS Tech India is greater than only a know-how hub. It all the time believes that know-how is enterprise and enterprise is know-how. With over 4,000 techies collaborating as one workforce, it’s moving into a brand new future and fueling the following wave of digital transformation as a world-class engineering organisation that delivers superior applied sciences and options.
The submit AIM DECODE Returns: Can Machines Actually Perceive Us? appeared first on AIM.
